Employee Helpdesk | Overview

Imagine a world where employee queries could be addressed even before they were made; by virtue of predictive, pre-emptive and proactive helpdesk services. No employee would have to wait for more than two rings to have their calls answered by courteous HR professionals. A world where first call resolutions were almost the norm. An HR Helpdesk which uses people, technology and channels to support employees at their time of need, any time of the day!

Increasing pressure has mounted upon HR managers these days to attend to employee queries while parallelely handling HR activities. We provide assistance to take care of your employee needs freeing your HR’s time to address more strategic business priorities.

Neeyamo’s Triple “S” Framework covering Service, Source & Satisfaction is built on structured workflow for HR helpdesk process. Our support services provide solutions to employee query raised via multiple channels.