Quality for Neeyamo is beyond adherence to SLA. The key measurement of quality is end stakeholder satisfaction. HR services are unique and require a higher level of sensitivity to quality as mistakes can lead to employee dissatisfaction and in worse cases, legal trouble. Neeyamo has designed its processes to adhere to:
- ISO 9001 for process compliance
- ISO 27001 for data privacy and security
- Six Sigma for quality adherence