California, USA, Apr19, 2016
Neeyamo Inc., a leading human resources outsourcing (HRO) services and solutions provider specializing in SAP® SuccessFactors® solutions, today announced that it has gone live with the SAP SuccessFactors Employee Central Service Center solution across its India, U.S. and Philippines operations.
Launched recently, SAP SuccessFactors Employee Central Service Center is a feature-rich HR Helpdesk that integrates with the SAP SuccessFactors Employee Central solution, providing a central place for employees and HR service representatives to view, request, store, share, organize and prioritize all HR-related information and issues.
“As one of the first go-lives for SAP SuccessFactors Employee Central Service Center globally, Neeyamo is extremely pleased with the solution,” said David AKP, chief mentor at Neeyamo. “It empowers our employees to have access to efficient self-service, while allowing our HR support to be more responsive and real time.”
“Neeyamo’s successful implementation of SAP SuccessFactors Employee Central Service Center clearly demonstrates our partners’ and customers’ trust in the product to use it themselves as early adopters,” said Andreas Fink, director of Solution Management HR Shared Services at SAP. “We look forward to helping our customers build a competitive differentiator in people services using the service center solution.”
The SAP SuccessFactors Employee Central Service Center solution offers unparalleled flexibility and multichannel customer service to employees via phone, email, chat and tickets. The solution can help prioritize the most important issues and route tickets to the right team members in order to craft the best responses. It has built-in analytics to help operations management track key performance indicators (KPIs) and understand emerging patterns. Developed specifically for HR organizations, the solution provides single sign-on, a more seamless workflow experience and privacy features to help protect confidentiality of sensitive employee data. The service center has sophisticated routing mechanisms and machine learning for intelligent responses, with a simple, powerful and engaging interface.
Click here to learn more about SAP SuccessFactors Employee Central Service Center.
Neeyamo Inc. is a complete provider of end-to-end human resources outsourcing (HRO) services. Neeyamo, an SAP partner providing business process outsourcing (BPO) services for SAP SuccessFactors solutions, offers implementations of SAP SuccessFactors solutions, on-demand administration, and extensions to customers’ solutions using SAP HANA® Cloud Platform extensions for SAP SuccessFactors solutions. In addition, Neeyamo offers full-scope global payroll solutions in 90+ countries and background verification services in 198 countries – all of which integrate with SAP SuccessFactors solutions. To learn more, visit www.neeyamo.com/successfactors.
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