HRO Job ID : #

Job Title - Specialist, North America Time & Absence Management

Location - USA & Canada

Summary

You will be responsible for time and absence administration within the US and Canada. This role will assist HR Managers, employees and managers with questions and concerns, helping to ensure fair and consistent treatment. He/ she will be equipped to support very large employee base and effectively coordinate with Neeyamo’s Global Delivery Centers and Proximity Centers.

What we’d want you to do ?

  • Provide information regarding Leave of Absence policies, guidelines and legislation
  • Receive and process all Leave requests
  • Assess, adjudicate, track and monitor all Leave claims
  • Complete and ensure accurate documentation for all Leave activities
  • Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and are appropriate enrolled in benefits (as applicable)
  • Authorize and assist employees’ return to work
  • Abide by documented standardized best-practice processes when handling inquiries, transactions and requests
  • Ensure information confidentiality
  • Display dependability by being punctual and achieving an appropriate level of attendance

Preferred Skills & Experience

  • 7+ years of increasing LOA management and implementation experience for the US and Canada. 5+ years of employee management experience preferred. Prior experience implementing leave programs using external leave providers/vendors. Experience working with third-party leave and disability vendors
  • Extensive knowledge of multi-state laws and regulations regarding leaves of absences, including HIPAA, FMLA, ADA, FLSA and Wage and Hour Law.
  • Work experience with HRIS systems, preferably Workday.
  • Excellent communication skills and ability to foster relationships with employees at all levels within the organization
  • Excellent communication skills and ability to foster relationships with employees at all levels within the organization

What we’ll love you to do?

He/She should ensure quality employee experience by using a professional and service-focused approach when handling all inquiries, transactions and requests, Prepare and conduct training for employees and managers on leave of absence policies and programs and work to improve the leave of absence and sick leave processes including recommendation of new practices.

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