Enhancing user experience using an integrated HR & Payroll solution suite

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By Praveen Visal, 28 August 2019

With numerous organizations undergoing digital transformation, the responsibilities of an HR leader are not bound to just planning the transition from paper-based and siloed systems to an HR technology suite, but to further deliver an enriching experience to their workforce.

“HR leaders are increasingly looking for a unified platform experience and unified reporting, while still selectively plugging individual best-of-breed systems into their technology ecosystems,” says Mollie Lombardi, Founder, and Principal Analyst at Mollie Lombardi.com

Let’s look at how an integrated HR and payroll solution suite could lend a helping hand in enhancing the user experience of your employees, managers, business partners and administrators.

  • For Employees

Today’s employees demand a holistic, end-to-end, recruitment-to-retirement experience from their employers, whether they are full-time employees, contingent workers, or crowdsourced talent.

Organizations with integrated HR and payroll systems are able to provide their employees with phenomenal user experience. The employees get a single integrated view for all their HR as well as payroll-related needs. With a single ESS for HR & payroll queries, employees are empowered to access their payslips anywhere and anytime from any device without relying on their HR managers. These ESS also include FAQ sections that would help employees answer their own queries rather than waiting for hours to get them resolved.

Single sign-on (SSO) to access HR & payroll modules is another important benefit that plays a major role in enhancing the employee experience. Furthermore, as the cherry on the cake, employees get automated alerts for time-bound HR & payroll activities and are provided with multi-lingual & multi-zonal support.

  • For Managers

HR dashboards of integrated systems play a critical role for data-driven HR departments. Besides providing stakeholders with important information at a glance, they also give HR managers insights through comprehensive reports and analytics to make crucial talent management decisions. Managers are provided with a single-window for approvals making their ‘every day’ easier. This also ensures in providing timely inputs for accurate payroll processing.

A clear HR dashboard would contain key figures, trend graphs, and provide critical information regarding their team’s absenteeism, productivity and performance goals.  Also, an integrated system enables managers to get a team calendar view to manage team goals. The weekly and monthly time calendar view pages enable managers to analyze recorded time data and plan future schedules. This also provides them the employees’ overtime hours, and leave history.

For example, managers can use this information to review employees approaching overtime limits, respond to scheduling needs and take immediate action to avoid excessive overtime.

  • For HR Business Partners

An integrated HR-payroll solution gives HR business partners real-time visibility of employee life cycle changes across teams and gain actionable insights that would help them arrive at business projections. It will ensure timely payroll with automated payroll input consolidation & alerts to stakeholders showcasing differences if any, and drastically increasing payroll accuracy. HR business partners would have a dependable HR solution that they can count on so that they can focus on strategic HR objectives.

Integrated HR-payroll systems simplify, automate, and streamline HR tasks, thereby offering businesses a scalable solution to support administrative HR & payroll reporting. As organizations grow dynamically, relevant system upgrades that support organizational requirements (both policy & statutory) will be made easy, with an integrated system.

  • For HR Administrators

HR administrators can save significant productive hours instead of dealing with non-strategic, mundane tasks required to run the administrative side of HR. Typically, they are involved with finding the logic behind reporting perceptive information. When the HRIS and payroll systems are integrated, HR administrators can get data from one single system rather from multiple systems. Furthermore, information is regularly updated and stored safely in a centralized database. Hence, all data changes happen in real-time time with a minimal waiting period for data synchronization.

With country/region-specific laws and company-specific policies pre-configured in the system, the HR administrators can manage their respective regions and HR processes with ease. This will improve their experience remarkably.

Wrapping up

So, in a nutshell, an integrated HR & payroll solution will help HR leaders reimagine their employees as users or ‘consumers’ of the software the organizations use. Such a solution will replace the approach of considering employees as mere enablers compelled to use any available system. With the user experience it provides, user adoption will increase considerably, ensuring that your digital transformation investments do not make a dent in the bottom line.

Are you interested to know how an integrated HR & payroll solution will bridge the gap between what your workforce expects and what your HR software can provide?

Click here to watch the on-demand webinar, ‘HRO Powered by SuccessFactors: Synergize your HR & Payroll Transformation Journey’, where industry experts discuss how organizations can leverage SAP SuccessFactors bundled with payroll, time and absence solutions to undergo successful HR transformations at reduced cost and extract maximum benefits.

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