Workday Support

The Workday practice at Neeyamo has a flexible, proactive and highly responsive support organization that caters to client requirements on the Workday HCM. The support model covers production and functional support providing a 360-degree check on every possible issue that could surface. The support design assures to sustain each client’s operational performance and provide prompt support across the Workday platform and allied HR processes.

An initial in-depth study on the user inconveniences and level of process impact identifies the underlying causes of the problem and the shortcomings of the system. Post analysis, a multi-tiered support model is designed to resolve existing issues and eliminate the probability of new issues before they develop. The employee and manager self-service, helpdesk and expert consultation feature along with Workday community remarkably reduce query inflow across the client’s Workday platform. Our flexible solutions can address support requirements for organizations of any size and at any stage and allows your Workday system to adopt to the organization as it grows and changes.

Supporting a leading technology provider on its Workday platform with Neeyamo’s Multi process HRO operations

Our expertise

Production support

Neeyamo’s on-going support services assist in resolving issues that arise on your Workday platform. We provide custom and flexible Application Management Services (AMS) for clients across all countries that are live on Workday Production. User education, configuration, data loads, security access, minor technical updates, process monitoring & tracking, encompass the AMS spectrum of activities. An SLA based approach is adopted to address various L1 to L4 tickets that arise and is supported by a team of certified specialists in Workday and HR.

End-to-end HRO Services

Neeyamo is a full-scope HR provider with a wide spectrum of services that cover the entire hire to retire lifecycle. From a suite of 250+ HR services, we collaboratively design a custom service package powered through the Workday platform, that is aligned with your HR strategy and caters to the requirements of your workforce.

Neeyamo provides a "How do I...?" widget that guides users at every click on how to specific tasks in your SAP SuccessFactors instance. Userflows is a custom built real-time guide exclusively for your SuccessFactors users

Userflow explainer video

HR Cloud Transformation

Neeyamo is a core HRO services company – and provides full scope services for many global customers. Our team has GPHR® certified professionals, who are also certified in SuccessFactors. This unique combination of process delivery skills and technical specialization allows us to build more effective and complete solutions for you. The depth and breadth of our HR solutions are unparalleled in the industry and helps us bring a distinctive value proposition to the table.