The best helpdesk solution is the one where an employee never has to raise a query!
Helpdesk is an integral part of payroll system that is used to address and resolve employee queries. Helpdesk as an application is often overlooked or provided as a separate tool to manage payroll issues. But a payroll system that lacks an integrated helpdesk is a hassle to use since employees will access multiple interfaces to ask questions and raise tickets. Without a robust helpdesk platform, managers will have their inbox full of issues that will take forever to resolve. Also, this turns into a whole new distraction for your team to handle queries from several employees located in multiple countries.
Neeyamo’s helpdesk platform is a blend of intuitive technology and robust customer service that is focused on effective payroll query management and quick resolution. Our helpdesk application – “SmartDesk” is a modern platform which is integrated into our payroll system. The tool provides users with multiple options to raise tickets with ease; the queries are efficiently managed and routed by our customer service team to appropriate personnel for prompt resolution. The team works 24/5 across multiple time zones to fulfill customer requirements and ensure satisfaction.
As the name implies our SmartDesk application is smart enough to help users get answers to their queries instantly. With the introduction of chatbots into the application and a knowledge base with immediate response to trending questions, the application is intelligent enough to answer first level queries. Users can get an immediate response to FAQs from the tool’s knowledge base without going through the process of raising a ticket. Users have multiple options such as chat, email, and phone to create tickets if necessary. The interface is simple and responsive to enable employees to raise queries and get responses quickly with ease.
Lack of an integrated tool to address payroll issues presents challenges in the form of multiple interfaces and time-consuming procedures. Neeyamo’s SmartDesk application is integrated into the payroll system to enable ease of access for users. Employees can raise tickets by logging into their self-service portal and accessing the helpdesk which is a part of our payroll system. SmartDesk can also be integrated with any third-party information system such as an HRIS to facilitate better administration of issues.
Neeyamo’s helpdesk team provides flexible support with multi-lingual capabilities across several countries. Our strong network enables us to provide a more localized service to our global customers through in-country presence. Leveraging our SmartDesk tool for optimum query management and resolution, our qualified experts will provide a convenient and professional service to customers. Neeyamo’s helpdesk team provides flexible support with multi-lingual capabilities across several countries. Our strong network enables us to provide a more localized service to our global customers through in-country presence. Leveraging our SmartDesk tool for optimum query management and resolution, our qualified experts will provide a convenient and professional service to customers.
Neeyamo’s innovative platform and proactive customer service combine to facilitate faster resolution of queries. Employees can get responses to frequently asked questions even without raising tickets by accessing our helpdesk tool’s knowledge base. With chatbots added to our system and a responsive helpdesk interface integrated into our payroll platform, Neeyamo has truncated the turnaround time for query resolution substantially. Also, our helpdesk team proactively monitors and escalates issues to provide an optimum and speedy solution to customers and their employees.
Neeyamo is driven by its proprietary, cloud-based global payroll platform, PayNComp, which reduces delivery time, eliminates manual processing and provides comprehensive global compliance support.
Neeyamo’s Global Payroll Solution, powered by PayNComp™™, is a comprehensive, extended, and fully integrated solution for multi-nationals. Our global payroll offering is a vertically integrated global solution which strikes a balance between technology and payroll processing, enabling customers to manage the intricacies related to international payroll effectively.