employee-helpdesk

Employee Helpdesk

Organizational expansion would result in a substantial growth in employee population demanding extra efforts from your HR team to manage employee queries. It is certainly not pragmatic to rely on emails and other antiquated methods to address queries unless you would want to end up with an overflowing inbox devoid of a proper methodology to segregate, organize and address issues effectively. The sheer volume of queries, geographical challenges and lack of status visibility would tend to pose an intricate challenge to your HR team.

Neeyamo’s helpdesk solution is a unique blend of technology and expertise focused entirely on effective query management and resolution. Combining our HR proficiency and technical  capability, Neeyamo has successfully addressed the helpdesk challenges faced by global organizations. Our team of experts coordinate with you to truly understand your HR process and address the needs of your employees. Neeyamo’s helpdesk technology – “SmartDesk “is an innovative and intuitive platform powered by RPA (Robotics Process Automation), machine learning and multi-channel options for rapid query resolution.

Intuitive helpdesk technology caters to the needs of leading technology service provider

Our expertise

Single Helpdesk Solution

Organizations often use multiple platforms or email based solutions for query management across their countries of operation. This is often ineffective and cumbersome owing to the volume of tickets raised and geographical challenges hampering effective management and resolution of employee problems. Neeyamo’s helpdesk offering is a one-stop-shop solution exclusively engineered to meet all your helpdesk requirements. Our professionals collaborate seamlessly with your in-house team and cater to your employees’ challenges with the best solution. Our experts are well qualified (GRHR/ CIPD certified) in the HR domain and possess multi-lingual capabilities for cross geographical engagements. Backed up by Neeyamo’s powerful platform, they provide the best solution for your employee’s challenges at the right time.

Intuitive & Innovative Technology

Neeyamo has taken its helpdesk technology to the next level by implementing robotic process automation that resulted in an intuitive “SmartDesk” platform. The tool has self-learning capabilities, built-in bots, and multi-channel provision to provide automated responses to queries. Employees can raise tickets through chat, email or voice options from a single interface with utmost convenience. Each query is routed automatically to the respective personnel based on availability and expertise to ensure the best solution and speedy resolution. Also, an extensive knowledge base within the platform provides a vast number of ready-to-apply responses based on FAQs derived from trending questions. The platform can also be integrated with your HR system for a better and convenient experience.

Global Proficiency and Domain Expertise

Our professionals are well qualified and certified HR experts with substantial experience in providing customer support services. Neeyamo’s helpdesk service is delivered using a robust global service delivery model. We provide 24x7 support across multiple time zones to satisfy the requirements of our clients operating in the multi-country environment. We understand the nuances and nitty-gritty of the global setting and always consider multi-lingual and cultural aspects of our professionals when assigning them on a global engagement. Our domain expertise and strong global footprint enable us to provide a more localized service in the global arena.

Streamlined & Consistent Service

Quality, consistency and continual improvement are the most important cogwheels driving Neeyamo’s solutions. Our helpdesk service is constantly monitored for adherence to quality standards and service levels guaranteeing success with every issue. Our staffing methods are tailored to address peak seasons with huge volumes of queries and accommodate any number of issues ensuring seamless service delivery. Neeyamo’s innovation team consisting of six-sigma experts perpetually work on continual improvement enhancing our technology and service delivery. With uninterrupted and constantly improving global service delivery, powerful technology, on-demand analytics & reporting and professional expertise, Neeyamo provides a consistent best-in-class helpdesk service with uncompromising quality.

Vivek, Chief Client Partner at Neeyamo entails leveraging Robotic Process Automation (RPA)/ Bots in HR service delivery. He also shares his thoughts on how an organization can deliver more strategic and organized HR using bots

Role of RPA and bots in HR service delivery

A port-folio comprises of over 650 HR activities - from hire to retire.

Neeyamo offers to manage your entire global HR process from hire to retire delivering irresistible administrative and cost benefits with unparalleled quality. Neeyamo’s services are driven by powerful technology, strong global footprint and profound and evolving domain expertise that seamlessly blends with your global HR process for an optimized solution. Our port-folio of HR solutions that can be personalized to suit your needs. Our services include