Het beste helpdeskticket is het ticket dat nooit is opgehaald!
PRODUCT HIGHLIGHTS
Experience HR support – personalized and proactive
Smart ticketing & case management
Neeyamo ServiceDesk transforms low-level “log & flog” ticket handling functions into a business productivity system that provides value by providing intelligent routing with the ability to pull contextual employee data via integration. It is a modern case management system that is purpose-built for global HR with smart automation at its centre.
AI-enabled omnichannel multi-lingual support
Neeyamo Payroll leverages its proprietary global network of employees, consultants, and international partners to keep organizations compliant in whatever country or region they serve. It codifies compliance to drive 100% local compliance while simplifying global governance of payroll.
Machine learning enabled knowledge base
Our highly intuitive and user-friendly interface is built to enrich user experience using smart bots that bring knowledge and query administration to a single platform. Responses to frequently asked questions are dynamically updated and made referenceable in the knowledge base through ML algorithms. The information is dynamically captured, smartly organized, and contextually shared via employee self-service.
Pre-emptive assistance
Intelligent analytics allows HR teams to pre-emptively find resolutions to trending issues and initiate interventions where required. It uses automation to manage requests and reduce repetitive tasks. Furthermore, the tool provides contextual suggestions to employees and through the smart-assist interface and intuitive knowledge base; query resolution occurs even before raising a ticket.
Onze zeer intuïtieve en gebruiksvriendelijke oplossing is gemaakt met de werknemerservaring als kern van het ontwerp en de functionaliteit. ServiceDesk biedt snelle en efficiënte oplossingen en verbeterde medewerkersbetrokkenheid.
Onze AI-chatbots bieden slimme gepersonaliseerde oplossingen op het eerste niveau en worden snel doorgestuurd waar nodig. Prioriteiten voor tickets worden dynamisch aangepast, zodat de serviceverwachtingen van medewerkers vanaf het begin worden bepaald.
De rapportage en analyse bieden gegevensgestuurde inzichten die HR-leiders helpen trends te herkennen en proactief strategische interventies te ondernemen. Het geïntegreerde onderzoek stelt HR in staat om realtime medewerkerstevredenheid te bepalen en de effectiviteit van HR-diensten te meten.
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