Service Delivery Executive IBGV - Mexico

At Neeyamo, we’re looking for someone who would thrive in a fast-paced environment, you'll be our go-to for employee verifications in Mexico. Possessing exceptional Spanish & English, you'll build rapport with sources & employers to gather accurate employment & education details. A problem-solver with strong interpersonal skills, you'll champion a positive customer experience by resolving inquiries and ensuring compliance. Proficient in MS Office (Outlook), you're a quick learner who thrives on complex procedures.

Your role in a nutshell

Leveraging your bilingual fluency, you'll navigate complex conversations to gather accurate employment details. A champion for problem-solving and customer satisfaction, you'll ensure compliance while resolving inquiries. MS Office savvy and a quick learner, you'll thrive in this fast-paced, strategic role.

Core Responsibilities

• Manage daily inbound and outbound calls with efficiency (approximately 70 checks to be attempted via calls and emails and an expectation of 15% to 20% successful closures)
• Follow communication “scripts” when handling different business scenarios
• Get employment & education verification from different sources. Identify customers’ needs, clarify the business need, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage with customers to enhance overall customer experience
• Maintain records of all conversations in our database in a comprehensible manner
• Frequently attend training & seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Experience and Skills

Expectations:

• Someone who has worked in a corporate environment and has worked in a similar role will be preferred.
• Should showcase professional behaviors; uphold company policies and guidelines.
• Capability to perform tasks autonomously and handle multiple responsibilities concurrently.
• Strong focus on precision and a dedication to delivering excellent work.

Qualification:

• University/college degree
• Experience Required – 0-1 Years
• Previous customer service experience, especially in call centers, is preferred.

Skills:

• Verbal communication (Must know Spanish and English (basic Portuguese language will be an added advantage))
• Good with written and verbal communication
• Good with Listening and comprehending skills
• Phone Etiquettes
• Data entry skills
• Interpersonal skills
• Client Centric
• Customer service oriented
• Eye for details
• Professionalism
• Multi-tasking

Work Culture

• At Neeyamo, every employee will be deemed a kNight where qualities such as fairness, integrity, mutual respect, performance, and ethics are held in high regard
• Each kNight at Neeyamo is selected through a rigorous screening process to ensure that deserving candidates join the organization.
• Neeyamo’s relatively young workforce is always seen to infuse a lot of energy on the floor – with several events and programs.
• The organization offers a multi-cultural work environment that enables every individual to excel beyond pre-defined geographic boundaries.

Location and Shift:

• Puebla (San Andres Cholula)
• Work from home for now (Monday to Friday)